With established practices in Brighton, Reading, Winchester, Oxford, Weybridge and Woking, Eyesite is passionate about delighting its patients and customers. So much so that over 95% say that, based on their experience, would recommend Eyesite to friends and family.
However, technical and reliability issues with its existing telephony system was proving a cause for concern. What's more, the limited functionality offered by the outdated platform meant Eyesite couldn't manage its calls efficiently or enable its branches to work as a cohesive single entity. Inter-branch communications had to be conducted using external lines - potentially taking up vital customer-facing lines.
With expansion plans in the pipeline, Eyesite wanted to move to a cost-effective VoIP solution that would deliver guaranteed uptime, impressive multi-site capabilities and ease of manageability. But that wasn't all.
To keep its vital business communications up and running, Eyesite needed a provider that would be quick to react to any support need and willing to provide help and advice the moment it was required.
"Reliability, scalability and future-proofing were all top motives for migrating to VoIP," comments Jim Green, Managing Director at Eyesite. "But, just as important to us was finding a provider that could deliver on the promise of delivering the instant support and assistance a fast-moving business such as ours needs."